Testimonials

GOOGLE
Dejan Djolic
Full Star Full Star Full Star Full Star Full Star
7-7-2020
Dejan Djolic

I had a great and professional service performed here for my Ram.

CARS
John Thomas
Full Star Full Star Full Star Full Star Full Star
7-6-2020
Great dealership

They made the buying process very easy. I was given excellent customer service. I would definitely consider buying another car from them. I recommend them anyone looking to buy a car or truck.

YELP
James G.
Full Star Full Star Full Star Full Star Full Star
7-3-2020

Amazing and attentive dealership. Pays attention to needs, wants and what to work with. I couldn't have been any happier working with Laurie and if I ever bought a Dodge Ram truck, I would 100% go back here and ask for her again. THANK YOU for understanding how to treat customers and conduct business.

GOOGLE
Sharon Brogden
Full Star Full Star Full Star Full Star Full Star
6-28-2020
Sharon Brogden

Great place to shop for a car or truck. I just purchased a new Jeep Gladiator and the sales lady, financial personnel and managers were wonderfully considerate, professional and knowledgeable. They seemed to truly care about our needs and wants. The maintenance shop has always been competent and gets our Dodge truck in and out in a timely manner. I would definitely go back to this dealership for future purchases. Thanks for a great experience.

GOOGLE
HOLLY LAMB
Full Star Full Star Full Star Full Star Full Star
6-27-2020
HOLLY LAMB

Service department is phenomenal!

GOOGLE
Jason Harris
Full Star Full Star Full Star Full Star Full Star
6-26-2020
Jason Harris

I am normally the typical buyer that if something went wrong I feel the urge to send in my feedback however there are times in customer service I feel people do go above and beyond for their customers and in this case Gail Sanasac did just that. I am a local real estate agent in the Raleigh NC area and have been searching locally for a couple weeks for a particular Jeep style and model. During my multiple visits here I was told I was looking for a "unicorn" of a car and that it is rare in the Jeep Wrangler world to find 100% of what you want in the car. Each visit I was only pushed to their current inventory with out any offerings to at least search other dealerships or even special order a vehicle directly from Jeep. At this point I felt very upset and was about to give up on my search for a while. Luckily through the Jeep website I was able to build my jeep and then search from their site dealerships by zip code. Yes, I was randomly putting in different zip codes and doing a broad search of dealerships and Jeeps. Luckily through this I found Bob Richards in SC. Even from my initial email to your online consultant I was given a quick response and was given pictures along with details on the car I was interested in. Doing the same here it would sometime take hours to hear back or even the next day if it was the weekend. I was soon introduced to Gail whom quickly called me to introduce her self. She displayed a high level on professionalism, concern for my needs, and willingness to help. I was VERY leery of purchasing a car 5 hours away and not even having the chance to drive it. Gail took care of answering all of my questions, sent additional information quickly and took care of my financing with ease. I never felt like I was being persuaded into my purchase and I was given time to talk out my objections and concerns. Although, buying locally I would have gotten full benefits of free oil changes, key replacements and other items certain dealerships offered here I still decided to move forward with Gail. I even had a dealership call after speaking with her mentioning they would ship the car I FOUND to me but needed to know what I would pay for it first. What made my experience above any beyond is I mentioned to Gail during our talk on Tuesday that I had plans to go to the Beach Thursday. She knew I would love the experience driving my new car on this drive and made special effort to PERSONALLY drive this car right to my front door the very next day on Wednesday! Not only did she drive 5 hours to me but she then made sure my gas tank was fuel and took extra time to show me some of the elements of my new Jeep. I can not express how impressed and appreciative I was during this experience and I wanted to make sure BOB himself new all the wonderful things Gail did to make this happen for me. Thank you again Gail for the great experience and even today the follow up texts you have provided me.

GOOGLE
Melissa Price
Full Star Full Star Full Star Full Star Full Star
6-26-2020
CARS
Nichol
Full Star Full Star Full Star Full Star Full Star
6-24-2020
Service Department

I had an incident where 4 warning messages came across my car's dash so as soon as I got home I called the dealership. Chris was amazing, got me an appointment for the next day. She kept me updated on what was going on and was there when I came to pick up my car.

GOOGLE
Adam Holley
Full Star Full Star Full Star Full Star Full Star
6-20-2020
GOOGLE
Dylan Brewer
Full Star Full Star Full Star Full Star Full Star
6-13-2020
GOOGLE
Kirk Jackson
Full Star Full Star Full Star Full Star Empty Star
5-22-2020
Kirk Jackson

Service time was great for a leaking tie. But I had less than 3000 on the tire on a 2019 Ram and they attempted to find the leaks the previous month and could not find it. The 2nd attempt they said nail was obvious and charged me 35.

GOOGLE
C Wooten
Full Star Full Star Full Star Full Star Empty Star
5-21-2020
GOOGLE
Brian Wright
Full Star Full Star Full Star Full Star Full Star
5-19-2020
Brian Wright

We completed most of the transaction over the phone. They delivered the Jeep to me in Hilton Head (over 2 1/2 hours away) and picked up my trade. I hope I can buy other vehicles this way way in the future. This was the best car buying experience I ever had. Thank you Shannon Rogers!

GOOGLE
Chase Chuchla
Full Star Full Star Full Star Full Star Full Star
5-19-2020
Chase Chuchla

Very good experience. They took time to let me test several vehicles out to see what was best for me. We’re very kind and courteous and didn’t try to pressure me to come in and buy and Unlike most dealerships, they made sure I got something that I loved to hat wouldn’t be too much, and helped to make sure I didn’t get something out of my price range, despite the fact that part of me wanted to. Definitely will go them again if I need to purchase another vehicle

CARS
Paula blessing
Full Star Full Star Full Star Full Star Full Star
5-17-2020
Customer

Very nice. Treated well worked to make it work for me and the lease term. Would recommend Bob Richards. First experience with this dealership and hope it continued to be a good experience

CARS
Robin Hanshaw
Full Star Full Star Full Star Full Star Full Star
5-14-2020
Friendly People

Everyone is always very pleasant. They always let me know whats going on with my vehicle. I have never been disappointed with any service I have needed.

GOOGLE
Clifford Shaffer
Full Star Full Star Full Star Full Star Full Star
5-12-2020
GOOGLE
Eagle Baker
Full Star Full Star Full Star Full Star Full Star
5-5-2020
GOOGLE
jackie henderson jr
Full Star Full Star Full Star Full Star Full Star
5-5-2020
GOOGLE
Steve Eubanks
Full Star Full Star Full Star Full Star Full Star
4-26-2020
Steve Eubanks

First time dealing with Bob Richards CDJR. But we will be back! I contacted them online about a used vehicle on the website. The Internet Manager, Shannon, got back to me the same day with details. When I had questions they couldn't answer about the vehicle maintenance history the Sale Manager, Richard, contacted the previous owner and got me the answers. My salesman, Dakota, allowed wife and I to take it for an extended test drive and didn't jump in the back seat to go along. I hate it when salesmen do that. They provided me with a Carfax and my own research showed their price was a good deal and below the average market price for this vehicle. We had a great experience dealing with them and got a great vehicle! Thanks Guys!!

GOOGLE
William Wallace
Full Star Full Star Full Star Full Star Full Star
4-26-2020
GOOGLE
Carla Shaw
Full Star Full Star Full Star Full Star Full Star
4-26-2020
GOOGLE
Dem0lisher
Full Star Full Star Full Star Full Star Full Star
4-26-2020
CARS
Sandy Pardue
Full Star Full Star Full Star Full Star Full Star
4-11-2020
Jeep Renegade

They were wonderful!! I had a great experience from my phone call to coming in the dealership. They made me feel welcome and at home.

GOOGLE
Brii Perkins
Full Star Full Star Full Star Full Star Full Star
3-26-2020
Brii Perkins

They’re always willing to help and answer all of your questions! I feel secure in my purchase every time I go there.

GOOGLE
Meghin Taylor
Full Star Full Star Full Star Full Star Full Star
3-26-2020
Meghin Taylor

George was wonderful. Everyone I encountered was super friendly and very supportive. When it’s time to get a new car I’ll definitely come back. They were so great my girlfriend thought about buying a car and she has a brand new one.

GOOGLE
A W
Full Star Full Star Full Star Full Star Empty Star
3-26-2020
GOOGLE
John Fulcher
Full Star Full Star Full Star Full Star Full Star
3-26-2020
GOOGLE
Gary Brantley
Full Star Full Star Full Star Full Star Full Star
3-26-2020
Gary Brantley

I had no issues what so ever , totally would recommend !!!!

GOOGLE
Lisa Williams
Full Star Full Star Full Star Full Star Full Star
3-26-2020
Lisa Williams

Customer service was awesome today! Thank you to the staff😉

GOOGLE
mutave Mbuvi
Full Star Full Star Full Star Full Star Full Star
3-26-2020
GOOGLE
Brenda Huey
Full Star Full Star Full Star Full Star Empty Star
3-26-2020
Brenda Huey

Always get great, friendly service at Bob Richards Dodge dealership, Aiken, SC. The ONLY complaint that I have is the past two times I've had my oil changed, there has been an overflow or spillage of my oil and it ends up on my garage floor. ☹ That is not exceptable to me. I have voiced my concern both times and and will voice it AGAIN, hopefully "before" the next oil change, (if I don"t forget....) 🙄 Because if it happens another time, I don't think I'll be back. So hopefully the first two times was a learning experience, the third will be a big mistake that they should have learned from.... 🤔

GOOGLE
Allison Rodriguez
Full Star Full Star Full Star Full Star Full Star
3-26-2020
Allison Rodriguez

Always courteous responses in any request or question. Have been going there for years and my technician Gary is awesome... will always know when I drive away that my car is safely cared for.

GOOGLE
Tabitha Pettry
Full Star Full Star Full Star Full Star Full Star
3-26-2020
GOOGLE
kenneth mutcherson
Full Star Full Star Full Star Full Star Full Star
3-26-2020
kenneth mutcherson

Service of Excellence

GOOGLE
Anthony M
Full Star Full Star Full Star Full Star Full Star
2-26-2020
Anthony M

Laurie the first women when u walk in worked so hard for me to get me exactly what I wanted ! And I left with a brand new Dodge Ram !!! LOVE IT

GOOGLE
Bill Mottel
Full Star Full Star Full Star Full Star Full Star
2-26-2020
Bill Mottel

Fast friendly service (I had an appointment) nice waiting room.

GOOGLE
John Coleman
Full Star Full Star Full Star Full Star Full Star
2-26-2020
John Coleman

Very great timing and overall experience . will come back

GOOGLE
jkilia
Full Star Full Star Full Star Empty Star Empty Star
2-26-2020
jkilia

Couldn't work on my work van